Freedom to view, select and move homes is critical in Victoria

We all know that shelter is a basic human need – one of which the real estate industry predominately provides. And right now, shelter is critical to provide a safe-haven from a global pandemic. Yet, what I don’t understand is how the State Government has not considered this an “essential service”.

I have recently taken over the role of CEO for REIP, we represent some of the largest agencies nationally and our goal is to work together to improve industry leadership, sustainability and innovation.

We understand the state government is in a difficult position as they attempt to address the many issues our lock-down state is facing. Their every move and decision is under enormous scrutiny, and we support the need and necessity for ongoing restrictions, within reason.

We have been working with strict guidelines since March this year. We have followed every measure and every rule that was asked of us. The industry adapted to the changes by diverting public open inspections to private and digitalising auctions. For many it proved successful and some may continue these processes in the long-term.

Our leasing agents booked in one-on-one private inspections with prospective tenants and fast-tracking application approvals to get them moved in. 

To date, I don’t know of any COVID-19 cases that have occurred as a result of private inspections. We can and have provided contactless and private vacant home inspections for both rental and for sale properties, while complying with social distancing and hygiene measures.

Our call to meet with Government leaders is about ensuring that Victorians can seek and change shelter by allowing them to inspect potential properties for sale or rent.

Being asked to make such a decision based on a virtual tour is not reasonable. It carries enormous risk, heightened stress and will create financial strain if the property isn’t suitable once possession is made. We all know moving home, whether you are selling or renting, is a decision that is never made lightly or without high stress levels.

However, our greatest concerns are our clients, their needs, and our inability to help them in a time of difficulty.

There is a growing number of hardship stories from clients needing to move home, sell, buy, rent or lease. From job loss, interstate relocation, high rental fees to death, divorce, domestic violence – and the list goes on.

I know our industry will adhere to stringent guidelines on contactless private inspections, because our priority is also our people who work in our businesses. We need to keep them safe as well.

We are calling on the State Government to understand these needs and the urgency around these kinds of requests, which will not only benefit the community but aid in our economic rehabilitation.

There are families and singles of all ages and demographics who need to move house during these circumstances and it is beyond unreasonable to ask them to make such a huge decision with simply a virtual tour.

We have investors whose properties have now sat vacant for six weeks and they are feeling the pinch, for some it is their primary income.

I find it frustrating when I hear that display homes can remain open for private inspections. What is the difference between this and a vacant property for sale or rental.

I fail to understand how I can go to the shops, surrounded by more people than I can at a private inspection, and that is ok?

An average inspection lasts no more than 20 mins. The agent can wait outside, in the car or in another room and be more than 1.5 meters apart from the client. We can ensure there is only one person attending the private inspection and a permit is provided for a specific date and time. We can record details for easy contact tracing if necessary, and of course, provide hand sanitisers and wear gloves and masks.

These are more precautions than other industries are practicing, such as construction, yet, we are not able to conduct private inspections or online auctions.

I understand there has to be a line drawn, decisions have to be made and exceptions are limited. However, I would ask that the Government provide us with the opportunity to discuss how we can facilitate a safe environment for our people and our clients to help them move.